About these terms
These Terms of Use, which are also our end-user license agreement, apply to your use of Sannaii's website, platform and client AI agents (together, the “Service”), provided by Sannaii Technologies Inc. (“Sannaii”, “we”, “us”). By using the Service you agree to them. If you use the Service for an organization, you agree on its behalf and confirm you are allowed to. If a signed agreement between your organization and Sannaii says something different, that agreement wins.
License to use the Service
Subject to these terms, we give you a limited, non-exclusive, non-transferable, revocable license to use the Service for your organization's internal business purposes while your account or service is active. The Service, including its software, design and content, belongs to Sannaii and its licensors; this license does not transfer any of it to you.
Your account
Keep your sign-in details secure and tell us at once if you think someone else has used your account. You are responsible for what happens under your account and for making sure the information you give us is accurate.
Acceptable use
You agree not to:
- break the law, or use the Service to infringe anyone's rights;
- upload or connect data you are not allowed to share with us, or connect a third-party account you are not authorized to connect;
- try to access other clients' data, get around security or usage limits, or probe, scan or test the Service's vulnerabilities without our written permission;
- copy, modify, resell, sublicense, reverse engineer or build a competing product from the Service, except where the law allows it;
- send spam, malware or harmful content through the Service, including its agents;
- disrupt or overload the Service.
Your data
You and your organization own the data you put into the Service or connect to it, including accounting data read from QuickBooks Online and other connected services (“Your Data”). You give us permission to host, process and use Your Data only to provide and support the Service for you, as described in our Privacy Policy. We do not sell Your Data or use it to train AI models. You can ask us to return or delete Your Data at any time, and we will do so within 30 days; deleting it may end the Service.
You confirm that you have all rights, authorizations and consents needed to share Your Data with us, including any personal information about other people (such as shareholders, employees or customers), and to let us process it as described in these terms and our Privacy Policy.
We may collect information about how the Service is used (for example, feature usage and performance data) that does not include the content of Your Data, and use it to operate and improve the Service. If you send us suggestions or feedback, we may use them without any obligation to you.
Confidentiality
Each of us may receive non-public information from the other, including Your Data and details about the Service (“Confidential Information”). Each of us will use the other's Confidential Information only for the purposes of these terms, protect it with reasonable care, and share it only with staff and service providers who need it and are bound by similar obligations. This does not apply to information that is public, already known to the recipient, independently developed, or lawfully received from someone else. Either of us may disclose Confidential Information if required by law, after giving the other notice where legally allowed.
AI agents and their answers
Client agents use AI to answer questions and draft replies. Their output can be wrong or incomplete, so review it before you rely on it. Agents draft email; a person approves a draft before it is sent. Agents' answers are not accounting, tax, legal or investment advice.
Third-party services
The Service can connect to services run by others, such as QuickBooks Online (Intuit), Shopify and Slack. Your use of those services is governed by their own terms and privacy policies, not these terms. We access them only with your authorization and, for accounting and store data, read-only. We are not responsible for third-party services, and a change or outage on their side may affect the Service.
Fees
Fees for the Service, if any, are set out in your order or agreement with Sannaii.
Disclaimers
The Service is provided “as is” and “as available”. To the extent the law allows, we make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not promise that the Service will be uninterrupted, error-free or that its results will be accurate.
Limitation of liability
To the extent the law allows, Sannaii is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the fees you paid us for the Service in the 12 months before the claim arose, or CAD $100 if you paid nothing.
Indemnity
You will defend and indemnify Sannaii against claims, losses and reasonable costs (including legal fees) arising from your breach of these terms, Your Data, or your connection of any third-party account you were not authorized to connect.
Termination
You can stop using the Service at any time. We may suspend or end your access, with notice where reasonable, if you breach these terms, if we must for legal or security reasons, or if your organization's agreement with us ends. When the Service ends, your license ends, and we delete Your Data as described in our Privacy Policy. Sections that by their nature should survive, such as ownership, confidentiality, disclaimers, limitation of liability and indemnity, survive termination.
Changes to these terms
We may update these terms. We will change the “Last updated” date above and, for significant changes, tell clients directly at least 30 days before they take effect. Using the Service after a change means you accept the updated terms.
General
These terms, our Privacy Policy and any signed agreement or order between your organization and Sannaii are the entire agreement about the Service. If any part of these terms is found unenforceable, the rest stays in effect. Not enforcing a right is not a waiver of it. You may not transfer these terms without our written consent; we may transfer them as part of a merger, acquisition or sale of our business, with notice to you. Neither of us is responsible for delays or failures caused by events beyond our reasonable control.
Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have exclusive jurisdiction over any dispute about them.
Contact
Questions about these terms: email info@sannaii.com or write to Sannaii Technologies Inc., 3230 Yonge Street #4128, Toronto, ON M4N 3P6, Canada.